Refund policy

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item under the terms below.

RETURNS

We accept returns within 15 days of delivery. To be eligible for a return, the item must be unused, unopened, and in its original packaging and condition. Products that have been opened, used, damaged, or altered may not be eligible for return.

For hygiene and safety reasons, certain products such as perfumes, cosmetics, skincare products, personal-care items, and dietary supplements can only be returned if they are unopened, unused, and sealed. If a seal or protective packaging has been broken, the item may not be eligible for return.

HOW TO REQUEST A RETURN

To request a return, please contact us within 30 days of receiving your order. Include your order number, the reason for the return, and photographs of the product if it arrived damaged or incorrect. We will provide return instructions if your request is approved.

RETURN SHIPPING

If the return is due to a change of mind or the item is no longer wanted, the customer is responsible for the return shipping costs unless otherwise required by applicable law.

If you received an incorrect, damaged, or defective item, please contact us before returning it. Where appropriate, we may provide return instructions or arrange a suitable resolution.

REFUNDS

Once we receive and inspect the returned item, we will notify you whether your return has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your payment provider or bank to process the refund.

NON-RETURNABLE ITEMS

Items that have been opened, used, consumed, damaged through customer handling, or returned without their original packaging may not be accepted. Certain hygiene-sensitive products may also be non-returnable once opened.

EXCHANGES

If you received the wrong item or an item that arrived damaged or defective, please contact us as soon as possible. We will review the issue and, where appropriate, arrange a replacement or another suitable resolution.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs of the item and packaging so we can investigate and assist you.

CONTACT US

If you have any questions about returns or refunds, please contact our customer service team through the contact details provided on our Shopify store.

IMPORTANT

This policy does not limit any rights you may have under applicable consumer protection laws. Where local law provides mandatory rights regarding returns, refunds, faulty goods, or cancellations, those rights will apply.